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Last Updated: June 2026

We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.

Returns

We accept returns within 15 days of delivery.

To be eligible for a return:

  • Items must be unused, unworn, and in their original condition.

  • Items must be returned in their original packaging.

  • Proof of purchase is required.

  • Customers must contact us before returning any item.

Returns sent without prior authorization may not be accepted.

How do I start a return?

Step 1: Contact us via maiya@maltelle.com and submit your request.

Step 2: Our team will provide return instructions and the return address after reviewing your request.

Step 3: Place your item(s) back into the original packaging and ship the package to the eligible return address provided.

Step 4: Once we receive and inspect the returned item(s), and they meet our return criteria, we will process your refund or exchange and reimburse your return shipping cost accordingly.

Return Shipping Costs

For returns due to personal reasons (including incorrect size selection, change of mind, or personal preference), customers are responsible for all return shipping costs.

All approved returns must be sent to our warehouse in China.

We do not provide prepaid return labels.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and provide:

  • Your order number

  • Clear photos or videos showing the issue

After review, we may offer:

  • A replacement item

  • A partial refund

  • A full refund

In most cases, damaged or defective items do not need to be returned.

Size Issues

Please carefully review our size guide before placing an order.

If the shoes do not fit due to personal size selection, customers may request an exchange or return. Return shipping costs remain the responsibility of the customer.

Non-Returnable Items

The following items cannot be returned:

  • Items showing signs of wear

  • Items damaged by misuse

  • Final sale or clearance items

  • Gift cards

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Order Cancellation

Orders may be cancelled within 12 hours of purchase.

Once an order has been processed or shipped, it cannot be cancelled.

Contact Us

If you have any questions regarding returns or refunds, please contact us at:

Email: maiya@maltelle.com

We will respond as soon as possible.