We accept credit and debit cards, including Visa, MasterCard, American Express, and Discover, at online.

Once an item is prepared for shipment or if an item has already been shipped, we are unable to make any changes to your order. Prior to this, we are able to update your desired shipping address only. Please email maiya@maltelle.com

We're happy to update your order, whether that be including a gift note, changing your delivery address, adding/removing an item, or helping you cancel. However, we can only make changes before your order has shipped and, because the folks in our fulfillment center work quickly, this timeframe is a small one. If you'd like to update or cancel your order, please email maiya@maltelle.com and we'll see what we can do!

When an item is listed as pre-order, it means it isn't in stock but we expect to receive inventory soon. You can still purchase the item now, but we won't be able to ship it until after the expected in-stock date listed on its product page.If you place an order that contains both pre-order and in-stock items, rest assured that we'll send the in-stock items first within our regular shipping timelines. You'll then receive a separate package at a later date with your pre-order items.

Orders are typically processed within 2-3 business days for available products. Processing time varies for pre-order or temporarily out of stock items; please be sure to reference the product page for more information. Once stock becomes available, items will ship within 2-3 business days.

You can find tracking information by logging into your account and selecting 'Order History' from the menu items. Alternatively, you can find tracking information in your shipping confirmation email. If you can't find this email, make sure to check your spam or junk folder!

Currently, we ship to the United States, Japan, Singapore, South Korea, Vietnam, and other regions.

We're sorry your order didn't arrive as expected! Please send your order number and a photo of the damaged item to maiya@maltelle.com. Our support team will be in touch shortly with the next steps.

We want to make this right! Please send your order number and a photo of the incorrect item to maiya@maltelle.com. Our support team will be in touch shortly with the next steps.

We accept returns received within 15 days of original purchase unless otherwise noted on the item's product page. Please note that replacement orders are not eligible for return. All items must be returned in their original product packaging unopened, unused, and undamaged.

Unfortunately, sale items are not eligible for return or exchange.

In certain circumstances, and at the sole discretion of maltelle, opened products may be exchanged for gift card. Please note maltelle monitors return activity for abuse and fraudulent behavior and reserves the right to deny returns or exchanges at any point.

Sorry, shipping charges are non-refundable.

Please allow two weeks for your return to be processed. We'll send you an email once this is complete! Note that it may take your financial institution a little longer to reflect this transaction.